An IVR call is simply an incoming call. The IVR analyses the caller's input to determine the best course of action. Installing an assembly line can increase production, save a tonne of time and money, and increase efficiency for your business.

Surveys using the IVR calling system are one method of obtaining customer feedback. In actuality, it's still among the best methods for learning what customers think. However picking the right person to conduct the survey is key to determining whether mea...

Intelligent voice response (IVR) customer service allows callers to select items from a voice-activated menu. IVR calling systems that are cloud-based are typically more affordable than those that are on-premise. Although it's less expensive, you won't ha...

The use of an IVR calling system is no longer limited to a single industry. Everybody wants to welcome their callers and make them feel at home. It amazes me that it never gets irritated or tired.