The majority of enterprises use hosted telecom infrastructure or cloud telephony solutions. The greatest costs are for the PBX, new phones, and software licencing. Other costs include multi-location connection fees, telecom rates for international calls,...

In the past, delivery employees would just show up for scheduled deliveries or pick-ups without calling beforehand. Having cloud telephony services to this information in real-time allows for more precise planning of deliveries and appointments. This is p...

The academic community in India largely views cloud telephony services as a blessing. This shift is facilitated by the use of cloud-based solutions to improve communication between educational institutions and students, writes Prashant Narayan Agrawal for...