Contact centre software has come a long way since the days when call centre employees would read from prepared scripts to communicate with customers. Cloud-based contact centre solutions are subscription-based, which means that customers pay a regular fee...

An IVR call is simply an incoming call. The IVR analyses the caller's input to determine the best course of action. Installing an assembly line can increase production, save a tonne of time and money, and increase efficiency for your business.

A sales CRM is a system (and software) for keeping track of and communicating with current and potential customers. Sales CRMs have a defined path that leads to a specified goal, much like sales funnels. Designing a sales funnel is an option.

Voice over Internet Protocol (VoIP) technology enables phone calls to be placed or received over a user's internet connection. Cloud telephony is available to businesses of all sizes without the expense of purchasing and maintaining on-premises phone syst...

Sales development depends on a company's capacity to foster gratifying relationships with its clients. A tool called sales CRM helps organise sales data and maintains track of customers. Sales CRM software is one of the most efficient methods to cut down...

The IVR calling system is an automated phone system that gives callers information through pre-recorded messages. Users can choose from menu options via voice recognition, touch-tone keypad selection, or DTMF (Dual-Tone Multi-Frequency) tone dialling.

In the wake of the Paris attacks and the Grenfellas crisis, it is clear that a new era in travel is upon us. In this article, we'll explore interactive voice response (IVR) software's solutions and how they could expand your capacity and enhance your cust...

A business requires lead tracking software to optimise the effects of advertising and show which marketing strategies produce the most qualified prospects. It could be challenging to choose the best option given the wide range of features, costs, and adva...

Cloud telephony system is an excellent fit for the banking sector. You might notice noticeably better connection rates and customer service after using a cloud telephony system. Customers can also expect missed call services, one-time password verificatio...

The contacts between leads and customers are monitored and managed by a customer relationship management system (CRM) Touchpoints are encounters between sales professionals and prospects. CRMs may be applied in many different ways across departments, from...

If you've ever called a number and got an automatic response, you've encountered an IVR calling system. IVR systems combine voice recognition and touch-tone keypad to automate call forwarding. You might not realise how helpful IVRs are for managing call v...

Cloud telephony is supported by the cloud computing concept. Servers for cloud computing manage and store data on web-based systems. Compared to on-premises options, cloud services provide a number of advantages. Organizations may implement cloud computin...

The COVID-19 pandemic has plunged the world into an absurd condition of reality. Industries are increasingly changing their businesses to accommodate the transition. Interactive voice response (IVR) enables contact centres to automatically reroute calls d...

In the past, delivery employees would just show up for scheduled deliveries or pick-ups without calling beforehand. Having cloud telephony services to this information in real-time allows for more precise planning of deliveries and appointments. This is p...

As more businesses look for ways to connect with customers on the go, SMS is becoming an increasingly important component of effective multi-channel marketing. However, since few digital marketing agencies offer SMS as a core service, their clients may be...